CURRICULUM VITAE

Work and Education

Since February, 2020

SUPPORT ANALYST

Third-Party employee from Stefanini IT Solutions, working as a Support Analyst at UOL.

April 2017 - April 2019

BILINGUAL SERVICE DESK

• End-user support
• Remote support by telephone and chat
• Ticket management (opening, close, follow up and updates)
• Knowledge Base Articles (creation and evaluation)
• Software Installation
• Third Party follow up.

January 2015 - July 2015

WEB DESIGNER - TRAINEE

• Web front-end development
• Page content update and creation
• FTP Server Management (backup, clean up)
• Content creation for Social Media and events (banners, certificates and flash animated ads).

Also responsible for:

Institutional email accounts management and Search Engine Optimization (SEO) routines.

2019

ILAC - UNIVERSITY PATHWAY

English Studies in Canada at ILAC - International Language Academy of Canada in Vancouver, BC.

August 2016 - July 2019

FATEC - TECHNOLOGIST, INFORMATICS FOR BUSINESS

Course heavily oriented to Business Administration, Accountancy, Finances, and Management, all topics related to Informatics. It covers from basic informatics skills to programming and database logic. Also includes Project Management, Software Engineering, Marketing, and Entrepreneurship.

April 2015 - April 2016

AXIS-GNOMON - CHARACTER AND ENVIRONMENT CREATION 3D

Course focused in Game Art production from concept to final render. Working with several 3D softwares, such as Autodesk Maya and Zbrush, Marmoset render engine and Unreal 4 Game Engine.

January 2013 - December 2015

UNICSUL - TECHNOLOGIST, DIGITAL GAMES

Comprehensive course on Game Development, divided between programming and design. Provides an overview of the main skills of game development, such as: 3D Art and Software, Programming, Narrative and Sound Design.